Frank Woolner
Operations Director @Cloud Bridge
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WORK HISTORY
Operations Director @Cloud Bridge
Marlow, GB
Conceived to deliver value to our partners through public cloud consultancy and managed services, to take partners on a journey to ensure the public cloud is a core revenue and profit stream for the future. Our ethos is to keep things simple whilst delivering excellent value and robust solutions. We always review every project to enhance our offerings through agile thinking. We believe often customers are not being best served by traditional consultancy and we strive to deliver ongoing management services to maximise their critical public cloud investment.
EDUCATION
Bushey Hall School
A' Levels; GCSE's, Technology; English; Science x2; Maths, English, English Literature
SKILLS
ABOUT FRANK WOOLNER
Highly experienced technical / service manager. ITIL qualified with over 15 years\' working within IT.A proven track record as a technical leader, covering a wide range and a high level of skills within IT across various cultures and working practices.Extensive and varied experience\'s in man management, incident management, infrastructure rollout, project management, communications, helpdesk services, problem solving and managing third party providers along with a solid `hands-on\' technical background in IT.I have the ability to work on my own initiative or as part of a team. I have proven leadership skills which involve the organisation, development and motivation of teams to achieve their objectives and meet all required targets.With first-class people, support and problem solving skills I am dedicated to maintaining high quality standards for all internal and external customers and am passionate in the provision of first class customer support and service.Specialties: • Development of the Service Chain • Team Management and Leadership Skills • Customer Support • ITIL • Problem Management • Project Management • Driving Improvements • QA and Change Management • Management of Third Parties • Communication and Presentation Skills • Improving Processes • Service Management Reporting • Release Management • Configuration Management• Management of Multiple Teams • Producing and improving Overall Service Quality • Managed Service Contract Negotiation • SLA Implementation and Management • PC Hardware • Active Directory • Cisco Call Manager • SQL • VPN Management • Backup Technologies • Citrix • Compaq/Digital Hardware • Dell Server Hardware • HP Hardware • Laptop Hardware Support • Microsoft Exchange • Microsoft Windows • Helpdesk Management • Incident Management • Support and Testing Of Company Standard Equipment and Software • Lotus Notes/Domino • Microsoft Internet Security and Acceleration (ISA) Server
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