Frank Symanski

About Frank Symanski

Results-driven leader with more than 20 years of information technology and management experience in corporate, government, and military organizations. Comprehensive experience with senior-level management in rapid goal-driven environments. Fiscally responsible and accountable leader, capable of making strategic and technical decisions to advance business operations. Expertise in developing technical organizations, improving technology operations, and delivering reliable solutions/services, as well as maintaining a resilient IT operation.Active clearances:NATO SecretUS SecretUS Top Secret (SCI eligible, previously held)Certifications:A+A+ CeSecurity+ CeMicrosoft Windows 7 config 70-680MCTS, Windows 7, Enterprise Desktop AdministratorMCSA, Windows 7Lean Six SigmaBA Requirements ManagementSCUM principles Basic Life Support (BLS) for Healthcare ProvidersRed Cross CPR

Experience

1. Product Sr Manager - Head of Global Customer Success

   CBRE Global Workplace Solutions (GWS)

   Nov 2023 — Present · US

   As the Customer Success Team Lead, I am responsible for customer delight – that is, ever-increasing satisfaction of service that is in-scope, on-time, and of value. My team looks to address user service requests, encourage use of all features when beneficial to clients, and be an important partner in future portfolio management. I ensure in-scope client adoption of existing technology systems, conduct research and customer journey exercises to understand industry trends and customer platform requirements. The goal of this research is defining feature enhancement projects and objectives that are scalable across customers and promise a strong return on investment. Developing, proposing, and managing budgets for large capital projects used to fund these major enhancement initiatives. I meet with SaaS client representatives regularly to perform “pulse checks” on product satisfaction and to assess future needs in the clients’ product platform technology. Additionally, I assist in training, support, backfill, and mentoring to ensure successful implementations of projects carried out by other team members. Leadership duties: Lead a development, support, product management, implementation, and systems administration team. I provide functional guidance/training to coworkers and system application users. I coordinate and assign tasks to co-workers and direct reports within a team, work unit, and project.

Education

• Arizona State University

  Bachelor's Degree, Technological Entrepreneurship and Management (BS)

• Community College of the Air Force

  AA, Computer Science

  2008 — 2011

Skills

• Operating Systems
• Comsec
• Sharepoint
• System Administration
• Gpc
• Vtc
• Microsoft Exchange
• Defense
• Adpe
• Help Desk Support
• Blackberry Enterprise Server
• Customer Service
• A+ Certified
• Dod
• National Security
• Security Clearance
• Computer Security
• Vpn
• Project Management
• Network Administration
• Business Systems Analysis
• Network Security
• Team Leadership
• Security
• Information Assurance
• Bmc Remedy
• Command
• U.s. Department of Defense
• Tactics
• Active Directory
• Windows Server
• Information Security
• Hardware
• Dhcp
• Polycom Video Conferencing
• Government
• Product Management
• Troubleshooting
• Software Installation
• Cisco Technologies