Frank Smekar
Team Lead for Group Administration, Billing and Eligibility at Solstice Benefits, Inc.
- Role
- Team Lead for Group Administration, Billing and Eligibility at Solstice Benefits, Inc
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Frank Smekar
Frank Smekar is a motivated professional with a verifiable record of accomplishment in…
Experience
Team Lead for Group Administration, Billing and Eligibility
Oct 2014 — Present · Plantation, FL, US
Responsible for accurate and timely group installation, enrollment and premium billing for dental, vision, medical and life products, including Key Accounts.> Effectively manage accounts receivable within company goals. Perform reconciliations of premium payments to identify discrepancies and follow through to ensure outstanding balances are collected and resolved.> Act as a customer advocate to provide assistance, build and sustain positive relationships with brokers, their customer groups and dedicated employer groups to resolve issues/problems. Proactively resolve issues and coordinate internal resources to ensure timely turnaround and proper corrective action steps are taken. Participate in client site visits, when necessary.> As Team Lead and Subject Matter Expert, provide guidance and mentoring to Group Administration team on complex enrollment and billing issues. Responsible for assisting with department training and process improvement.> Effectively support operational goals through ongoing partnership with Sales, Marketing, Underwriting, IT, Compliance to ensure a high level of service delivery.> Ensure department deadlines are met. Serve as back-up to Department Supervisor.> Provide direction and support to IT project team in developing new online functionality in the Solstice Marketplace. Understand and define business requirements and translate them into specific software requirements for development.> Identify the need and work to develop new reporting.> Have strong technical skills, business intelligence, and a full understanding of the needs of the customer and able to effectively communicate with internal teams and external clients. Being an interface between technology teams, support teams, and business units.
Skills
- Health Insurance
- Managed Care
- Financial Analysis
- Finance
- Claim
- Employee Benefits
- Customer Service
- Medicaid
- Team Building
- Medicare
- Leadership
- Healthcare
- Forecasting
- Invoicing
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