Frank Santos

About Frank Santos

Currently pursuing my degree in Information Technology with a focus on networking and…

Experience

1. System Administrator & Network Administrator

   Quick Copper Technologies

   Jun 2025 — Present · Cranford, NJ, US

   Monitor and support 350+ firewalls and networks across client environments, specializing in Fortinet/FortiGate configuration, upgrades, VPNs, and network security- Administer Microsoft 365 & Azure AD for users across 50+ companies, including Exchange Online, Teams, SharePoint, OneDrive, ADSync, and security policy enforcement- Implement and manage MFA (Duo, Microsoft Authenticator, CyberQP), EDR (SentinelOne), and security awareness training to strengthen client security posture- Provide Tier 2/3 escalation support for cloud, network, and endpoint issues, including VPN troubleshooting, MDM (iOS/Android), and RMM management (NinjaOne)- Configure and secure firewalls, VLANs, web filtering, IPSec/SSL VPNs, and backup/DR solutions (Datto) to ensure uptime and business continuity- Support and manage VOIP systems (Cisco, Yealink, Allworx, SkySwitch) for 30+ companies, ensuring reliable communication infrastructure- Develop and document security processes, IT policies, and technical procedures, improving response time and operational efficiency- Collaborate on incident response and threat mitigation, proactively addressing vulnerabilities through automated penetration testing and continuous security assessments- Provide client-facing IT support, serving as a trusted advisor for hardware, software, network, and security needs while maintaining long-term business relationships.