Frank Ritz

About Frank Ritz

Vision‑driven, people‑first sales and operations leader with over two decades of proven success growing multi‑million‑dollar business units, elevating customer experience, and developing high‑performance teams across Northeast.I specialize in transforming underperforming districts into top performers, implementing scalable service models, and coaching leaders at every level. My leadership approach blends data‑driven decision making with mentorship, accountability, and operational discipline — creating teams that deliver exceptional member experiences and consistent revenue growth.My track record spans major leadership roles including Regional Director, District Sales Manager, Branch Manager, and elected public service positions. This unique combination sharpens my ability to build trust, influence diverse stakeholders, and navigate complex organizational challenges.I thrive at the intersection of strategy, execution, and people development — turning vision into action and challenges into growth opportunities.Areas of Strength:Multi‑branch sales leadershipCustomer experience transformationData‑driven operational managementTalent development & succession planningCross‑functional collaborationComplex project leadershipCommunity & public leadership

Experience

1. Regional Director

   AAA Northeast

   Oct 2018 — Present · Providence, RI, US

   ead strategy, operations, and performance across a multi‑branch region for one of the largest organizations in the U.S. Oversee member experience, sales growth, operational compliance, and staff development across a complex and high‑visibility territory.Leadership Impact:Drive regional revenue performance and implement new sales/service programs to strengthen member engagement.Champion customer satisfaction improvements through operational discipline and frontline coaching.Develop branch leaders through targeted mentorship, coaching frameworks, and leadership readiness programs.Lead strategic initiatives implementing new product offerings and service enhancements across the region.

Education

• Bryant University

  Project Management Institute Certificate, Sales Management

  2009 — 2010

• Johnson & Wales University

  Bachelor’s Degree, Business Administration, Management and Operations

  2010 — 2013

• Community College of Rhode Island

  A.A., Business Management

  2001 — 2004

• Cranston High School West

  Business Administration and Management, General

  1994 — 1997

• Johnson & Wales University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2013 — 2015

• Bryant University

  Certificate, Data Analytics

  2019 — 2019

Skills

• Microsoft Word
• Team Leadership
• Sales Management
• Administration
• Hiring
• Customer Service
• Web Development
• Excel
• Business Analysis
• Mentoring
• Call Center
• Advertising
• Promotions
• Financial Reporting
• Organizational Development
• Word
• Event Planning
• Program Management
• Xp
• Problem Solving
• Operations Management
• Budgeting
• Microsoft Office
• Public Speaking
• Outlook
• Budgets
• Community Outreach
• Ms Project
• Marketing Strategy
• Customer Relations
• Access
• Product Development
• Payroll
• Analysis
• Statistics
• Strategic Planning
• Employee Relations
• Powerpoint
• Photoshop
• Business Management