Frank Okosa
Client Support Specialist @ AlignOps | Software Integration
- Role
- Client Support Specialist at AlignOps
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Frank Okosa
Currently serving as a Client Support Specialist at AlignOps, with a Bachelor\'s degree in Computational Science from Caritas University. Contributed to enhancing response times and refining operational workflows to improve client interactions. Developed optimized support documentation to improve both internal efficiency and client self-service options. Committed to leveraging skills in software integration, certified payroll reports, and collaboration with procurement professionals to drive operational efficiency. Certified in Customer Service: Problem Solving and Troubleshooting, Change Management, and Managing Multiple Projects, with a focus on implementing best practices and streamlining processes for superior client support experiences.
Experience
Client Support Specialist
Dec 2024 — Present · US
Streamlined support processes by identifying inefficiencies, implementing best practices, and enhancing responsetimes.• Assisted in refining operational workflows to ensure smooth client interactions and improved supporteffectiveness.• Developed and optimized support documentation to boost internal efficiency and client self-service options
Education
Caritas University
Bachelor's Degree, Computational Science
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