Frank N.
Servicenow Admin Developer @Bank of America
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WORK HISTORY
Servicenow Admin Developer @Bank of America
EDUCATION
American InterContinental University
Master of Business Administration - MBA
ABOUT FRANK N.
ServiceNow Certified System Developer with seven years of IT experience on the ServiceNow platform. I have worked as both an Administrator and Developer across various domains, gaining deep functional and technical knowledge of ServiceNow. I have successfully delivered medium- to large-scale ServiceNow implementations, with expertise in IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), Configuration Management Database (CMDB), and Financial Services Operations (FSO). I am experienced in using ITIL framework principles and have a strong understanding of ITIL V4. My technical skills include creating and maintaining Access Control Rules (ACL) to secure and manage access to role-based applications. I have a proven track record of delivering projects on time, creating reports and dashboards, setting up email notifications, and implementing effective solutions.
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