Frank Meoni

About Frank Meoni

AI/ML engineer and technical leader with 19+ years of experience designing and delivering enterprise-scale software and data-driven solutions. I specialize in building and deploying Generative AI systems, including LLM-based agentic workflows, Retrieval-Augmented Generation (RAG), and AI-driven automation for customer-facing and operational use cases.In my current role, I work hands-on designing AI solutions that integrate LLMs, vector databases, cloud platforms, and backend systems to drive real business outcomes such as support automation, call deflection, and transactional workflows. I regularly operate in a consultative capacity, guiding architecture decisions, mentoring engineers, and collaborating with cross-functional stakeholders to take ideas from concept through production.My background spans traditional machine learning, modern GenAI architectures, and large-scale automation, supported by formal education in AI and extensive real-world delivery experience. I’m particularly interested in roles where I can combine hands-on engineering with technical leadership to apply AI thoughtfully and responsibly at enterprise scale.

Experience

1. Solutions Engineer

   Imimobile Part Of Webex

   Oct 2020 — Present

   Lead the design and delivery of AI and Generative AI solutions for enterprise and wholesale customers using the Webex CPaaS platform. Architect and implement LLM-based agentic workflows, including intent classification, multi-agent routing, Retrieval-Augmented Generation (RAG), and backend tool integration via APIs.Serve as a technical SME guiding customers and internal teams on AI architecture, scalability, reliability, and safe deployment of customer-facing AI systems. Design evaluation strategies, guardrails, and escalation paths to ensure trustworthy AI behavior in production across multiple communication channels.

Education

• Florida Atlantic University

  BS, Physics

• Florida Atlantic University

  Bachelor of Science, Data Science

• Florida Atlantic University

  Professional Certificate, Artificial Intelligence

• Florida Atlantic University

  Master of Science - MS, Artificial Intelligence