Frank Manieri
Senior Director - End User Services @Rogers Communications
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WORK HISTORY
Senior Director - End User Services @Rogers Communications
CA
Lead enterprise-wide End User Services responsible for End User productivity tools, Collaboration, and associated support. I.e. desktop engineering, endpoint lifecycle, IT support, collaboration platforms, executive service delivery, etc… - Rollout and Operational management of Microsoft 365 Copilot and Power Platform across Rogers, driving measurable user productivity improvements- Build and lead a high-performing organization of 200+ employees and vendors, enabling nationwide End User Productivity - Ongoing enablement of AI-based automation, contributing to significant contact reduction and improved productivity- Partnered with executive stakeholders to align workplace strategy with organizational transformation initiatives.
EDUCATION
Ryerson University
Business Managment, Major: Marketing, Minor: Business Communications
ABOUT FRANK MANIERI
A visionary IT Executive with over 25 years of transformational leadership across technology service operations, AI integration, and end-user services. Proven success leading large enterprise teams (200+ staff) focused on modernizing endpoint and workplace infrastructure. Adept at using AI and automation to improve user experience, reduce support demand, and elevate service KPIs. Currently accountable for all Technology End User Services at Rogers Communications. In addition to this full-time role, I provide advisory expertise through GLG’s global expert network. An availability-based Fractional VP helping organizations strengthen End User Services, IT Operations, and AI adoption.Core Focus Areas- End User Services Strategy & Operations - Productivity Improvements via AI / Automation - IT Asset Management & Desktop Engineering (End Point Computing & Mobility)- Microsoft Copilot & M365 (Governance, Strategy, and Operations)- Technology Support (Remote & In-Person)- Executive Stakeholder Alignment - Vendor Management & Budget Accountability - End User and Workplace Productivity, Collaboration, and Event Management - Access and Identity Management
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