Frank Maneen

About Frank Maneen

A driven, results-proven, leader, vendor manger, relationship builder, business development professional with 23 years of success providing the highest level of client serviced strategic planning. Experienced in the development and execution of sales/marketing strategy with award winning results in client retention and growth. Excels at creating and maintaining strategic partnerships across client, consultant and vendor channels. An accomplished professional with highly developed skills in interpersonal interaction, clear communication of ideas with others, critical analysis, innovative problem solving and experience leading, directing, and developing a team of high performing professionals. Specialties: Innovative Leadership Strategic Sales and Marketing Planning Sales Team Management Account Sales/Retention/Management Business Process Design and Development Contract Negotiations Relationship Management Partnership Development

Experience

1. Director, Commercial Markets & Strategic Relationships

   Carefirst Administrators

   Oct 2021 — Present · Baltimore, MD, US

   Provide oversight, management, direction and strategic insights to Account Management, Client Onboarding, Plan Build and Vendor Management teams providing customer access to best in class service and point solutions and exceptional plan administration ensuring maximum customer satisfaction and retention while also increasing specialty product and enhanced service sales for commercial and TPA clients.• Responsible for ongoing development of positive relationships with key market constituents, brokers/consultants, and vendor partners across the Mid-Atlantic region.• Provides leadership, direction and coaching for 10 Account Consultants responsible for ~211 accounts representing members in the commercial/TPA market and ensures overall membership retention, growth, and financial goals are achieved for medical and specialty products • Effectively partner with all internal and external constituents to ensure client needs are met or exceeded, maintaining a positive perception of CareFirst and CFA and there is a clear understanding of CFA’s value proposition in the marketplace• Develops and monitors the divisional budget $8.8m, and supports the development of enrollment forecasts• Direct performance and relationships with ~55 strategic vendors including establishing and monitoring SLAs/KPIs, contract and risk metrics; increased vendor management activities by over 250% onboarded 7 new vendors over 3 years and renegotiated new contracts and/or pricing with 5 more while also developing and documenting processes and guidelines for onboarding new vendor partners • Provides oversight of the Client Onboarding team of 5 associates responsible for the coordination of all aspects of account onboarding and implementation processes, including LuminX group set-up and plan building/configuration of all group accounts on LuminX• Assures timely and accurate plan building, testing and validation of all benefit plans on the LuminX system for new and existing business.

Education

• Ilion Jr., Sr. High

  High School Diploma, Art/Art Studies, General

  1989 — 1994

• St. John Fisher College

  BA, Psychology & Philosophy

  1994 — 1998

Skills

• Healthcare
• Business Development
• Open Enrollment
• Long-Term Care
• Health Insurance
• Brokers
• Managed Care
• Flexible Spending Accounts
• Claims Management
• Management
• Team Building
• Group Medical
• Healthcare Industry
• Hmo
• Provider Relations
• Disability Insurance
• Commercial Insurance
• Employee Benefits
• Strategy
• Account Management
• Health Policy
• Claim
• Underwriting
• Accident
• Process Improvement
• Employee Wellness
• Medicare Part D
• Cobra
• Ppo
• Leadership
• Insurance
• Strategic Planning
• Medicare
• Claims Resolution
• Workers Compensation
• Benefits Administration
• Term Life Insurance
• Healthcare Consulting
• Disease Management
• Customer Retention