Frank M.

About Frank M.

Dealer Relationship Manager/Account Manager with Automotivemastermind with a demonstrated history of working in the automotive industry for over 25 years including retail,CRM and Data Analytics technologies. Partnered with over 40 Dealerships and Groups In Georgia /Atlanta area. Generate success in your loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services using Automotivemastermind aka IHS Markit. Skilled in Negotiation, Business Planning, Collaboration Solutions, Sales, and Management. Responsible for day-to-day dealer relationship management and champions the adoption and ongoing use of the company product in the dealerships • Execute launch planning, manages the product implementation and delivers initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits • First point of contact for our dealerships handles issues and follows up on those that have been escalated • Bring best practice knowledge of the product into the client organization to support the company\'s value proposition to its dealerships • Have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality to train effectively and communicate appropriate usage • Ensure that product changes, new features and releases are communicated and implemented in a timely manner. Strong sales professional with a Information Technology Associates Degree focused in Information Technology from University Of Phoenix.

Experience

1. Dealer Relations Manager

   Automotivemastermind Inc

   May 2019 — Present · New York, NY, US

   I work and possess superior communication skills that enable me to build high-level relationships with automotive dealerships in Georgia and Metro Atlanta area. Demonstrate a clear comprehensive understanding of automotive dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. Perform as highly organized, task and detail-oriented, articulate, flexible, self-motivated individual capable of working well under pressure. Work and driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Professional experience has instilled a sense of urgency without compromising the strategic approach to marketing.Servicing dealer partners to proactively contributing and collaborating with the team and dealerships.Possess an in depth understanding of software platform functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealershipsExecute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional teamServe as first point of contact for our handling dealerships issues and follows up on those that have been escalatedBring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team. Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts. Responsible for the retention & Revenue of 30+ accounts with revenue in the 2 to 3 million range.

Education

• Delcastle Technical and Vocational School

  High School Diploma, Business Administration and Management, General & Horticulture

  1983 — 1987

• Hodgsen VoTech

  Diploma, Horticulture

  1984 — 1985

• University Of Phoenix

  Information Technology Associates Degree, Information Technology

  2013 — 2019