Frank Wrubel

Senior Technical PM | Generative AI & Agentic AI | Driving Enterprise AI Transformation | Learning Technology Innovation

Role: Senior Staff Technical Product Manager - Gen Ai at ServiceNow
Location: West Chester, PA, US
LinkedIn followers: 500 followers

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About Frank Wrubel

Dynamic and innovative Product Manager with extensive experience in the tech industry, specializing in conversational and generative AI. Proven track record of leading AI-driven projects, managing intricate product roadmaps, and collaborating effectively with cross-functional teams. Committed to leveraging deep expertise in machine learning and natural language processing to develop cutting-edge AI solutions that drive customer success.

Experience

Senior Staff Technical Product Manager - Gen Ai
ServiceNow
Jul 2024 — Present
Leading the R&D of AI-powered agent frameworks to improve search accuracy, conversational experiences, andguided learning across public-facing platforms, achieving accuracy scores above 90%.• Advancing emerging GenAI capabilities by integrating automated content production pipelines that improveconsistency, with projected cost savings of approximately 30%.• Managing strategic technology partnerships, including vendor evaluations and pilot programs, to deliverscalable, high-impact services.• Developing enterprise tagging and knowledge graph services to standardize metadata, with projected efficiencygains of approximately 27 full-time equivalents (FTE) for 2026.

Education

Commonwealth University-Bloomsburg
Bachelor of Arts, Mass Communication - TV & Radio
Commonwealth University-Bloomsburg
Master of Science, Instructional Technology

Skills

Multimedia
E-Learning
Instructional Design
Leadership
Video
Technical Writing
Training
Project Management
Program Management
Crm
Enterprise Software
Management
Integration
Corporate Communications
Strategy
Cloud Computing
Mobile Applications
Learning Management
User Experience
Learning Management Systems
Training Delivery
Teaching
Employee Training
Microsoft Office
Information Architecture
Instructor-Led Training
Mobile Learning
Business Intelligence
Saas
Sap
Business Process
Business Development
Mentoring
Cloud Applications
Erp
Social Media
Dreamweaver
Flash
Executive Coaching
Sales Leadership Training

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