Frank Idris
Director of Operations @Grand Hyatt San Diego
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WORK HISTORY
Director of Operations @Grand Hyatt San Diego
San Diego, CA, US
Focus on F&B Division
EDUCATION
York University
Sociology and Anthropology
Ryerson University
Business Management
Kingston University
Post Graduate Certificate, Business and Management Practice
SKILLS
ABOUT FRANK IDRIS
I am a seasoned hospitality leader with over twnety years of experience in overseeing the operations and strategic planning of destination resorts. As the President of LEGOLAND Florida Resort, I was responsible for delivering exceptional guest experiences, optimizing revenue and profit, and leading a diverse and high-performing team across multiple attractions, food and beverage outlets, and hotels.My core competencies include resort operations, team development, guest satisfaction, and diversity and inclusion. I have successfully launched and managed two full-service hotels at LEGOLAND California Resort, increasing the room inventory by 500 and the guest satisfaction scores by 20%. I have also been the regional lead of diversity and inclusion for North America, fostering a culture of respect, belonging, and empowerment among all team members and guests. My mission is to create memorable and magical moments for families and children through the LEGO brand and values.
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