Frank Hollingsworth
Sr. Collaboration Engineer at BILL
- Role
- Sr Collaboration Engineer at BILL
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Frank Hollingsworth
Excellent knowledge and experience in Identity and Access Management Administered support for Enterprise Cloud Storage such as Dropbox, Google Drive, and OneDriveTroubleshoot multiple platforms: Mac, Windows 7/Vista/XP, Android, Iphone, Ipads, Mifi cards, and BlackberryProvide extensive support for all Google Apps (Gmail, Gcal, Gdrive)Implement technical solutions for Microsoft Office Suite 2011 & 2013, Browsers (IE, Firefox, Safari, Chrome)Proactively open/close service requests via gRemedy Ticketing System and Service Desk CA Ticketing SystemRemotely support mobile users using remote management tools (i.e. WebEx, Bomgar, Skype, Google+)Maintain proficiency in all Cisco telepresence equipment
Experience
Sr Collaboration Engineer
Feb 2025 — Present
Administer and scale Slack and Google Workspace (Gmail, Drive, Calendar) Design and deploy Slack automations and workflow builders Integrate and operationalize AI platforms such as Claude, Gemini, Gemini Enterprise, and Glean to improve internal knowledge retrieval, decision-making, and productivityBuild and maintain AI-powered agents within Slack and Google Workspace to automate support workflows ticket and resolutionPartner with Finance, Product, and Engineering teams to identify opportunities for automation Optimize collaboration tooling to support real-time approvals, document workflows, and audit trails Manage and integrate GCP services and third-party SaaS tools to create a seamless and scalable digital workplace ecosystemMonitor usage analytics and adoption metrics to drive continuous improvement and ROI on collaboration and AI investments
Education
Strayer University
Masters Degree, Information Technology
2008 — 2010
Mississippi State University
Bachelor of Fine Arts, Graphic Design
2001 — 2006
Skills
- Os X
- Microsoft Word
- C++
- Retail
- Illustrator
- Training
- Windows 7
- Project Management
- Blackberry
- Photoshop
- Sales
- Javascript
- Html
- Recruiting
- Direct Sales
- Salesforce.com
- Indesign
- Microsoft Excel
- Powerpoint
- Oop
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