Frank Hernandez
Senior Director, Member Experience at Google @Exos
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WORK HISTORY
Senior Director, Member Experience at Google @Exos
San Diego, CA, US
As Senior Director of Member Experience for Exos at Google, I lead with a hospitality-first mindset, designing training, standards, and support systems that empower and support our operations teams in delivering exceptional experiences.With a foundation in luxury hospitality and healthcare leadership, I am passionate about creating environments where people feel seen, valued, and inspired to perform. By blending proven hospitality principles with Exos’ evidence based methodology, I partner closely with our teams on the ground to transform everyday interactions into meaningful, human connections.
EDUCATION
California State University, Monterey Bay
Humanities and Communications
University of Hawaii at Manoa
Hospitality Management
SKILLS
ABOUT FRANK HERNANDEZ
With over 20 years in hospitality and my most recent endeavor into healthcare, I’ve built a career centered on creating exceptional experiences that enhance well-being, performance, and human connection. My passion has always been delivering high-impact, personalized experiences that empower people to reach their full potential. Now, as Director of On-Site Member Experience at Exos at Google, I bring a holistic approach to integrating hospitality with Exos’ evidence-based methodology to create transformative experiences for employees, athletes, and high performers.
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