Frank Heimann
Senior Customer Success Manager @Linkedin
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Success Manager @Linkedin
Munich, DE
As a Customer Success Manager at LinkedIn, I help large enterprise and enterprise clients unlock the full potential of LinkedIn’s Hiring Solutions turning our platform into a long-term strategic partner, not just another tool in their stack.With a portfolio worth XXM USD in annual contract value, I serve as a trusted advisor to Talent Acquisition teams navigating complex hiring challenges. My goal is to drive measurable business outcomes by combining data, technology, and strategic guidance.I partner with clients through every stage of their journey:Seamless onboarding and implementationDriving adoption, product mastery & usage optimizationROI-focused success planning and performance analysisStrategic guidance aligned with evolving hiring goalsOngoing education on LinkedIn Recruiter, Jobs, Career Pages & Talent InsightsIn close collaboration with cross-functional teams (Sales, Product, Marketing & Support), I proactively identify opportunities, mitigate risks, and advocate for the voice of the customer ensuring value realization and long-term satisfaction.I’m passionate about helping organizations attract exceptional talent, shape their employer brand, and build sustainable hiring strategies through the smart use of AI and data.
EDUCATION
Heidelberg Hotel Management School
State-Certified Hotel Administration Expert (Equivalent to bachelor’s degree), Marketing
SKILLS
ABOUT FRANK HEIMANN
As a Senior Customer Success Manager at LinkedIn, I leverage my 10+ years of experience in Software and Manufacturing to help top-tier clients attract and retain their most valuable assets. I strongly promote continuous learning for a succesful professional development.My core competencies include customer service, customer relationship management (CRM), SAP S/4HANA, and NPS analysis. I have successfully managed multiple international key accounts, established and maintained strong business relationships, increased revenue and profit in fast-paced competitive environments. I have also trained and supported employees worldwide in the efficient use of Power BI to enhance customer satisfaction and delivery performance. My mission is to deliver high-quality service and help customers achieve continuous value through deep adoption of the purchased business solution.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.