Frank Gaston

About Frank Gaston

I’m a high-achieving and innovative professional with a record of success in effective…

Experience

1. Senior Manager Customer Service Support Team

   Verizon

   Apr 2022 — Present

   Steer the performance management process, including creating goals, conducting yearly performance reviews, and providing managers and staff with the appropriate training. Lead initiatives to enhance procedures across all departments, including sales, marketing, finance, and operations, which enhanced productivity and profitability. Develop thorough growth initiative plans that included competition and market analysis. Generate reports and presentations about business performance and plans to help executives. Key Contributions & Accomplishments: Constantly examined administrative effectiveness by onboarding and offboarding employees while adhering to organizational policies and procedures. Displayed strong knowledge of responsibilities while organizing project teams for hiring employees and developed the skills needed to maintain the highest standards of professional excellence. Achieved the highest employee satisfaction results on the director team by generating greater success in highly complex situations and exerting a positive influence on the organizational climate,

Skills

• Coaching
• Wireless Technologies
• Training
• Management
• Microsoft Office
• Team Building
• Customer Service
• Leadership
• Contact Centers
• Customer Retention
• Veterans
• Telecommunications
• Customer Satisfaction
• Customer Experience
• Account Management
• Team Leadership
• Interviewing