Frank Favale

Terminal Director Newark Liberty International Airport (Ewr) @Villa Restaurant Group

Newark, NJ, US

As Terminal Director at EWR, I lead hospitality operations across 10+ high-volume food and beverage locations in Terminals A and B, generating over $45 million in annual sales. Including nationally recognized brands like Starbucks, Shake Shack, and Bluestone Lane and Zaro\'s Bakery. I manage a team of 300+ employees and 18 managers, driving performance through strategic planning, team development, and operational excellence.Led the successful launch of three Starbucks, one Shake Shack, and two full-service restaurants at JFK & LGAOversaw construction planning, build-outs, and coordination with facilities, IT, and licensing partnersImplemented SOPs and compliance protocols aligned with TSA, Port Authority, and union CBA standardsManaged labor and food cost controls, inventory structure, and P&L forecastingSpearheaded menu development and pricing strategy across all locationsMaintained 5-star safety standards and elevated guest experience through team building and leadership developmentCollaborated with internal stakeholders to ensure brand integrity and operational successThe Port Authority of New York and New Jersey celebrated the recognition of Newark Liberty International Airport’s new Terminal A as the world’s best new airport terminal by the preeminent global airport evaluation firm Skytrax.

Middlesex County College

Associate's degree