Frank Diadamo

Senior Team Leader, Condo Condocafe @Yardi

Mississauga, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2004 — Present

Senior Team Leader, Condo Condocafe @Yardi

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CA

In my current role as Senior Team Leader of Condo & Condo Café at Yardi Canada Ltd, I lead two Teams of which we implement and support clients in the Property Management Industry with our Enterprise Resource Planning (ERP) platforms. I also support the growth of 10 high-performing Technical Account Managers.Key Achievements:In 2018 I reenergized two dysfunctional Teams to high-performance Teams at Yardi Canada Ltd. by promoting a positive mindset, encourage collaboration, and bolstering company’s beliefs and values. Re-defined our day-to-day implementation processes. This included enhancing project timelines/workflows and utilization of knowledge sharing platforms such as Confluence & SharePoint.Since 2018, my Team and I have generated a 77% profit by taking care of our clients, which has resulted in continued annual partnerships with Yardi Canada Ltd.(pre & post implementations).In 2008 I was appointed the first Team Leader at Yardi Canada Ltd. of the Client Success Team of 14 Team Members. Successfully managed the Team for 10 years whereby I was then promoted to my current role.Led User Forums and presented product knowledge to our clients at YASC (Yardi Advanced Solutions Conference), two semi-annual conferences held in Washington DC & San Diego CA.

EDUCATION

1991 — 1993

George Brown Polytechnic

Diploma, Property Management

2012 — 2012

Ryerson University

SQL Fundamentals

1995 — 1996

Humber College

Registered Condominium Manager Program, Property Management

SKILLS

BudgetingMicrosoft OfficeCustomer RelationsProperty ManagementCustomer Service

ABOUT FRANK DIADAMO

I’m a people person at heart, an accomplished leader with extensive experience leading teams and looking for a new challenge. Here are some of the things I love-Creating opportunities for people and supporting them as they grow-Customers’ satisfaction and goodwill-The pride of seeing projects completed Here are a few of my skills that I take pride on: Accounting, Customer Service, Data Analysis, Empathy, Leadership, People Management, Problem Solving & Analysis, Project Management

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Frank Diadamo — Senior Team Leader, Condo Condocafe at Yardi in Mississauga, ON, CA | Unifers