Frank Miller

About Frank Miller

As a dedicated IT professional with a passion for cybersecurity and customer service, I have experience in implementing and managing IT projects with precision and minimal disruption. Currently, I serve as a Security Engineer, where I excel in network monitoring, incident remediation, and user education. My expertise spans security tools, cloud security, and user access management, backed by certifications in AWS, ISC², and CompTIA Security+.What sets me apart is my commitment to superior customer service and my ability to adapt to evolving technologies. I hold a Bachelor’s Degree in Computer Science with a concentration in Information Systems, and I thrive in dynamic environments where I can continuously learn and apply new skills.

Experience

1. Security Engineer

   Metropolis Technologies

   May 2024 — Present

   As a Security Engineer at Metropolis Technologies, I am dedicated to maintaining the security and integrity of our networks and systems. My responsibilities include monitoring networks for potential threats, leading incident response efforts, and reporting to senior management. I conduct regular phishing simulations to educate and train end users on security best practices.I manage user access for critical systems, develop and implement security policies aligned with industry standards, and oversee vulnerability scanning of endpoints and servers. Additionally, I handle antivirus management and policy implementation to enhance our overall security posture. I am involved in cloud security management, including the configuration of identity and access management solutions.My role also encompasses conducting security assessments and collaborating on mitigation strategies to protect our infrastructure and data assets.

Education

• Austin Peay State University

  Bachelor of Science (B.S.), Computer Science

  2011 — 2016

Skills

• Data Recovery
• Antivirus
• Citrix Xenapp
• Computer Hardware
• Microsoft Word
• Desktop Computers
• Desktop Application Support
• Microsoft Deployment Toolkit (Mdt)
• Printer Support
• Active Directory
• Password Resets
• Sql
• Firefox
• Microsoft Outlook
• Microsoft Sql Server
• Desktop Deployment
• Windows 7
• Desktop Imaging
• Windows 10
• Public Speaking
• Html
• Software Installation
• Windows Deployment Services (Wds)
• Customer Service
• Kronos
• Operating Systems
• Technical Support
• Metrics
• Internet Explorer
• Teamviewer
• Cascading Style Sheets (Css)
• Phone Etiquette
• Citrix
• Mac
• Javascript
• Remote Troubleshooting
• Troubleshooting
• Windows
• Landesk
• Microsoft Excel