Frank D.
Asset Recovery Officer @Avadian Credit Union
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WORK HISTORY
Asset Recovery Officer @Avadian Credit Union
Negotiated repayment plans, loan modifications, and voluntary surrenders with delinquent members to mitigate losses and avoid vehicle repossessions.• Executed account restrictions by placing strategic codes, holds, and blocks; recommended advanced recovery actions for unresponsive or non-compliant accounts.• Optimized the 5–59 days past due collection queue, ensuring zero work gaps and consistent adherence to collection protocols.• Documented comprehensive history files for all collection activities, maintaining an audit-ready trail of member interactions.• Resolved credit-reporting disputes through detailed research and cross-departmental collaboration, ensuring compliance with financial regulations (FCRA).• Leveraged member interactions to cross-sell Credit Union services, driving incremental revenue while supporting member financial health.• Analyzed portfolio performance and recovery data to improve operational efficiency and reported on recovered assets and financial losses to senior management.• Performed other duties as assigned.
EDUCATION
Virginia College
Bachelor's degree, Business Administration and Management, General
ABOUT FRANK D.
Versant Health
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