Frank Cortez
Director of Information Technology MSP, MCITP, MCSA, MCSE, MCTS Microsoft Certified
- Role
- Director of Information Technology at Barlop Business Systems
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Frank Cortez
IT Director with 20+ years of experience leading and driving infrastructure, networking…
Experience
Director of Information Technology
Feb 2024 — Present · Miami, FL, US
As the Director of IT MSP, my role is instrumental in leading and expanding vital aspects of our organization: MSP operations and Hardware/Software Sales. My main task is devising and implementing strategies to ensure the effective delivery of managed services while also spearheading sales and partnership endeavors to enhance our hardware and software offerings •Directing and supervising a team of IT professionals, including technicians, engineers, and support personnel•Overseeing fault identification, break-fix escalation with service providers, and support for networking equipment, including routers, switches, firewalls, AP, and VoIP•Offering guidance, mentorship, and opportunities for professional growth to team members•Formulating and executing strategic plans for IT Managed Services in line with overall business goals to meet or exceed SLAs•Defining service offerings, pricing structures, client contracts, and SLAs•Providing technical expertise and cultivating strong client relationships, understanding their IT requirements, and ensuring the delivery of top-notch services, identifying opportunities for enhancement and expansion•Supporting the sales process through data gathering, technical input, proposal reviews, and new client integration•Implementing and monitoring quality assurance measures for optimal service provision•Planning and executing IT projects with adherence to timelines and objectives•Collaborating with cross-functional teams to achieve project milestones•Staying abreast of industry trends and emerging technologies pertinent to managed IT services•Establishing hardware and software technology standards for clients and internal operations•Developing and managing the budget for the Technology Services department•Supervising technology purchases, inventory management, and hardware/software resale•Monitoring expenses to ensure cost-effectiveness in service delivery•Identifying strategic partners to enhance our technology offerings
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