Frank Spina

About Frank Spina

I am a forward-thinking technology advocate who started programming when I was 14 years old on a small computer I received for Christmas. Since then, I have been able to adapt to various technologies, watching the world go from mainframe to client-server to cloud and AI. I am goal-oriented and ambitious, which has made me a more disciplined professional. I am an efficient problem-solver and visionary. I can remain objective in finding the best solution for the specific problem. You cannot love technology without understanding change management and how change affects people. Empathy, humility, and being friendly and positive can help you lead others through even the roughest circumstances.My leadership approach is anchored in servant leadership principles, fostering high-performance teams adept at scalable processes for uninterrupted growth. My last role in product management enabled me to quickly create relationships with my business partners and leverage my technical acumen to support their vision to bring innovation to the marketing team. With a focus on removing roadblocks and promoting a clear vision, I am committed to cultivating a legacy of successful people, products, and organizations. I can serve as a leader who impacts people through mentorship, coaching, and consistent feedback. I support technology that helps the company scale efficiently as revenue grows, which aids in cost management. I manage technology projects by adhering to the budget and addressing obstacles proactively. I develop repeatable, scalable processes to ensure sustainability as transaction volumes increase. Additionally, I train employees to use technology effectively, enhancing productivity. Finally, I design technology solutions that meet market needs by understanding customer challenges.

Experience

1. Director of Operations

   The Boss Company

   Feb 2025 — Present

   Managed a team of Four Department Managers and eight technical staff for MSP support and installation. • Developed and optimized standard operating procedures for service delivery and client support. • Ensured the security and scalability of the MSP’s infrastructure and client systems.• Use Technical skills and experience to implement automation and integration with CRM, ERP, MS Teams for faster billing cycles and smaller DSO • Implemented pro-active monitor of the customer infrastructure alerting of critical and high-impact service tickets • Implemented core metrics for helpdesk and installation processes to drive operational efficiencies• Planned and led a FY initiative strategy and SWOT exercise for a line initiatives with financial goals

Education

• Auburn University

  Bachelor of Science (BS), Mathematics

  1986 — 1990