Franger Flores
Client Technology Consultant @Sedgwick
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WORK HISTORY
Client Technology Consultant @Sedgwick
Engage with clients to collect and record comprehensive requirements, evaluate their business operations, and determine technical necessities.• Develop and oversee project plans, schedules, and outputs to guarantee effective and prompt execution.• Adjust and tailor software or systems to fulfill client needs and guarantee appropriate functionality.• Perform comprehensive testing to detect and address any problems prior to the go-live phase, thereby facilitating a seamless transition.• Offer guidance and assistance to end-users regarding the effective utilization of the new system or software.• Address and resolve any technical problems or challenges that may occur during and after the implementation.• Serve as a mediator between clients and internal teams, facilitating effective communication and cooperation during the entire project lifecycle.• Ensure thorough documentation of essential tasks, accomplishments, and client engagements for effective project oversight.• Engage in continuous learning about new technologies, tools, and best practices relevant to the field.• Sustain a strong technical base that facilitates understanding and engagement with various software and systems.• Participate in the planning, execution, and management of projects, which encompasses the capability to oversee budgets and schedules. • Preserve robust analytical and problem-solving abilities to effectively identify and address technical challenges.• Cultivate outstanding written and verbal communication abilities to engage effectively with clients and colleagues.• Demonstrate the capability to establish and sustain robust professional relationships with clients.Preserve the capacity to adjust to emerging technologies, tools, and circumstances, while functioning efficiently in a constantly changing environment.
EDUCATION
Florida International University
Bachelor’s Degree, Communication and Media Studies
SKILLS
ABOUT FRANGER FLORES
Experienced Professional with a demonstrated history of working in the industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word and Sales. Strong information technology professional with a Bachelor’s Degree focused in Communication and Media Studies from Florida International University.
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