Jess Franco

Account Manager @Chrono24

Miami, FL, US

Manage a portfolio of high-value client accounts within the luxury watch industry, building and maintaining long-term relationships with key dealers to drive growth and retention.Lead strategic virtual and in-person meetings with clients to review performance metrics, identify revenue opportunities, and align business objectives with tailored solutions.Guide clients through onboarding and platform navigation, ensuring a seamless and efficient experience from initial setup to ongoing support.Provide consultative support on listings, transactions, and account management, delivering personalized service to enhance client satisfaction.Collaborate cross-functionally with internal teams including sales, support, and product to resolve issues, streamline processes, and advocate for client needs.Analyze account and sales performance data to uncover trends, drive engagement, and strategically upsell premium services.Ensure all client activities adhere to company standards, reinforcing Chrono24’s reputation as a trusted and compliant global marketplace.Act as a strategic partner and trusted advisor, contributing to the overall growth and success of client businesses within a competitive market.

Florida International University

Bachelor of Arts - BA