Francois Lussier
Director, Client Experience North America @Alithya
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WORK HISTORY
Director, Client Experience North America @Alithya
Montreal, QC, CA
Customer Experience Lead (PMO, Project Director, Engagement Manager, Methodology, and Sales) in the Microsoft D365 practice for F&O and CE. Liaises with account executives to support sales pursuits, enhance client delivery experiences, and ensure compliance. Leads initiatives related to employee management, project oversight, estimating, client experience, internal forecasting, and compliance reporting.
EDUCATION
Ordre des Comptables Accrédités
CPA, CMA
École des sciences de la gestion (ESG UQAM)
BAA, Accounting
Chartered Professional Accountants of Canada (CPA Canada)
CPA
ABOUT FRANCOIS LUSSIER
Always open to taking on new challenges!CPA, bilingual executive in the ERP field for over 20 years in various companies and consulting firms. Strong leadership and management experience in a multitude of aspects: conduct and delivery of numerous small and large projects, budget management portfolio and program management, strategic plans and Roadmaps’ development, small and large national & international project & support teams’ supervision, contractual negotiation of licenses / cloud subscriptions / RFP / project contracts etc. as well as internal and external business partners’ collaboration.Brilliant in quickly and efficiently understanding needs, developing concise quality presentations, and communicating them at executive and intermediate levels. Recognized for positive leadership, judgement, thoroughness and highly developed team spirit, aptitude to unite and mobilize my teams and encourage them to excel, I believe I have all the necessary background and experience to take up a leadership position within an organization.
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