Franco S.
Cx Lead for Product Release, Change & Governance @Cisco
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WORK HISTORY
Cx Lead for Product Release, Change & Governance @Cisco
GB
Spearheading global launches and changes for multi-billion dollar revenue generating CX products.Global Program lead for IT Release, Change Management and Governance. Leading process change, continuous improvement and driving successful execution.Professional and Technical Software and Services IT Products. Agile Scrum methodologies and Tools. Global scope engaging extensive numbers of functional Stakeholder groups across Cisco.
EDUCATION
St Mary’s University, Twickenham
Postgraduate Training and Teaching, Computer Science
University of London
Divinity Degree, Divinity
Department for Education
Training to Teach Program
University of Staffordshire
Master of Science (MSc) Postgraduate Degree, Business & Computing
The Manchester Metropolitan University
BA (Hons), Religious and American Studies
ABOUT FRANCO S.
Results-driven IT and Product Leader delivering high-revenue software, technical, and professional services across complex, global environments. Proven at orchestrating 30+ cross-functional stakeholder groups to achieve on-time delivery, strong adoption, and seamless product and service launches.Strategic and innovative, with a track record of driving enterprise initiatives, process improvement, and operational efficiency. Deeply customer-focused, aligning business strategy with customer needs to deliver measurable value and sustainable outcomes.Experienced leader of global, multi-site, on-site, and remote teams, known for balanced leadership—delegating effectively while taking direct ownership when needed. Strong in stakeholder engagement across executives, partners, and clients, with a reputation for clarity, trust, and results.Expert in IT strategy, governance, and service delivery across the full ITIL lifecycle, including design, transition, operations, and continual improvement. A champion of customer success, translating requirements into solutions, managing contracts, resolving escalations, and driving performance through KPIs and continuous improvement.Industry experience spans Financial Services, Transportation & Rail, Public Sector & Law Enforcement, Automotive & Manufacturing, Retail & Warehousing, Telecommunications, and Education. Adaptable across on-site, remote, and hybrid environments, with extensive global travel experience.Core methodologies and credentials include AI, Agile, Pragmatic Product Management, ITIL Expert, Prosci Change Management, PRINCE2, COBIT, Lean Six Sigma, TOGAF, and a Master’s Degree in Business & Computing.
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