Franco Diduca

About Franco Diduca

As a transformational claims executive, I bring more than two decades of experience leading multi-line operations across Auto, Property, Casualty, and Specialty insurance. My career has been defined by turning complexity into clarity — modernizing claims organizations, building high-performing teams, and delivering measurable financial and service improvements.At Providence Mutual, I lead all Claims operations. Through data-driven decisioning and a customer-first mindset, I’ve helped raise NPS, cut bodily injury severity, mitigate property claims expenses, and reduce litigation volume.Previously at MAPFRE Insurance, I oversaw regional and national operations, introducing process automation, advanced analytics, and workforce optimization to improve productivity and reduce expenses.I’m passionate about bridging traditional claims expertise with modern technology — integrating analytics, automation, and talent development to enhance both customer experience and financial performance. Always open to connecting with forward-thinking leaders who share a belief that claims excellence is built on the intersection of people, process, and performance.

Experience

1. Vice President, Head of Claims

   Providence Mutual

   Feb 2022 — Present · Warwick, RI, US

   Lead strategic functions for Claims Department at Providence Mutual; including auto, GL, property, and complex litigation claims.• Develop and implement innovative strategies to improve claims operations; including texting capability and redesigned customer surveys.• Analyze data to identify performance drivers, resulting in improved operational plans.

Education

• University of Vermont

  Bachelor of Arts - BA, Philosophy