Franck Sem Gassman
Hotel Manager - Project Manager at CIVILIAN
- Role
- Hotel Manager - Project Manager at CIVILIAN Hotel
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Franck Sem Gassman
As a results-driven leader with over 7 years of executive hospitality experience, I…
Experience
Hotel Manager - Project Manager
Jul 2021 — Present · New York, NY, US
Managed a $500K pre-opening room OS & E budget, achieving a $13M revenue in Year 1 and $16M revenue in Year 2.• Introduced labor cost optimization through a labor analysis module and financial statement training.• Spearheaded creation and implementation of hotel systems (Opera Cloud, Intelity, Canary, Knowcross, M3, Birchstreet).• Provided oversight for 45+ employees, ensuring seamless collaboration across departments.• Mediated departmental issues, and met financial and productivity objectives consistently.• Proactively identified operational needs, sourced optimal solutions, and presented plans to stakeholders.• Champion annual staff training on all technologies, in effect enhancing service delivery and productivity.• Orchestrated high-profile PR events and interviews, managing staffing, space, and logistics.
Education
Universitee Guillaume Tirel
Bachelor Degree
Lycee Edouard Branly
Bts Hospitality
Guillaume Tirel
Bachelor's degree
Skills
- Hotels
- Hospitality
- Front Office
- Revenue Analysis
- Rooms Division
- Opera
- Customer Satisfaction
- Training
- Event Planning
- Customer Service
- Sales
- Teamwork
- Administration
- Hotel Management
- Hospitality Management
- Hospitality Industry
- Micros
- Resorts
- Concierge Services
- Direct Mail
- Payroll
- Schedules
- Interviews
- Opening Hotels
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