Franck Bournet

Head of Retail Customer Delivery France (Last Miles Logistics) @AUTO1 Group

Toulouse, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Head of Retail Customer Delivery France (Last Miles Logistics) @AUTO1 Group

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FR

Managing the AUTOHERO France delivery teams dedicated to store, prepare and deliver used vehicles to our customers on 8 sites in France with our fleet (AUTOHERO trucks) or in pickup mode. The team is made up of handover experts, truck drivers, aesthetic preparers, administrative and planning staff and fleet managers.Operating the 8 regional storage and distribution platforms for AUTOHERO vehicles, ensuring that the delivery and handover of vehicles reconditioned by AUTOHERO are experienced as a benchmark by our customers. The delivery moment and the vehicle handover experience are the main moment to perfecting the processes with the customers.Each year, vehicles reconditioned by AUTOHERO France are delivered, these vehicles having previously been purchased by a company in the Auto1 group: VendezVotreVoiture.fr.

EDUCATION

2012 — 2012

DEKRA Certification

Trainer Certified Service for the brand Audi, Training, animation, transmission of knowledge

1994 — 1996

University of Lille 1 Sciences and Technology

DUT Génie mécanique et productique (BAC +2), Conception, engineering consulting, production

2014 — 2016

TBS Education

Executive MBA, Strategic Management

SKILLS

Planification CommercialeDirectory ServicesConception De ProduitRse and Sustainable DevelopmentBusiness UnitsCar ServiceChange ManagementAfter Sales MarketingCustomer ServiceSalesTrainingNew Business DevelopmentDéveloppement CommercialSales ManagerConsultingTruckAutomotive AftermarketGestion D'équipeTechnical DirectionCertificationsVenteAftersalesBusiness Units ManagementManagementMarché Des Pièces Détachées AutomobilesBusiness StrategyStratégie MarketingNégociationsStratégie CommercialeGovernanceVehicle MaintenanceService ClientMarketingFinancial Strategy and Cost AnalysisGestion De ProjetFormation

ABOUT FRANCK BOURNET

Automotive operations and after-sales expert experienced with french and international car manufacturers and distribution groups.My skills area are- Management of a profit center- National and regional development and management of distributors networks- Suppliers management - Coaching and Training for sales and after-sales People.To define myself, my commitment to work is a strong value, I am methodical, unifying and persevering, as in the practice of the marathon.

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Franck Bournet — Head of Retail Customer Delivery France (Last Miles Logistics) at AUTO1 Group in Toulouse, FR | Unifers