Francis Savio Dsa
Digital Transformation | Training | Global Partner Programs & Operations | Program Management | Transitions | Project Management | Quality | Vendor Management | Process Improvement
- Role
- Deputy General Manager at VFS Global
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Francis Savio Dsa
19 plus years of overall experience in the BPO/Service industry in Quality Management, Process Improvement, Training & Vendor Management, Operations, Knowledge Management, Transition & Project Management, Complaints & Escalation Management, Partner Programs & Operations & Audit Management.A highly motivated young professional, who enjoys challenges & relishes accountability, liaising seamlessly across verticals/functions, a proactive and logical thinker, an innovative problem solver with analytical abilities. An excellent planner & executor with great Project Management skills. A go-getter who thrives in a fast-paced & deadline-driven environment, with loads of fervor and energy committed to every task at hand, with the desire to succeed.
Experience
Deputy General Manager
Oct 2024 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor of Commerce (B.Com.), Commerce
2000 — 2003
Skills
- Business Process Outsourcing (Bpo)
- Software Documentation
- Quality Assurance
- Bpo
- Operations Management
- Quality System
- Team Management
- Sla
- Training
- Call Centers
- Process/Performance Improvement
- Customer Relationship Management (Crm)
- Management
- Business Process Improvement
- Performance Management
- Process Improvement
- Quality Management System
- Vendor Management
- Project Management
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