Francis P.
Cyber Security | Pursuing CompTIA Security+
- Role
- Help Desk at The Home Depot
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Francis P.
Highly self-motivated cybersecurity professional with fluent knowledge and proficiency in…
Experience
Help Desk
Aug 2024 — Present
Provided technical support by troubleshooting issues via ServiceNow, ensuring timely resolutions or escalations. • Assisted corporate associates with software and hardware problems, including Windows, Microsoft Office, and Apple Macs. • Managed user access and cybersecurity through Active Directory, enhancing system security and user management.
Education
Rice University
Certificate, Cybersecurity
Houston City College
Associate in Applied Science, Graphic Design
2006 — 2010
University of Houston
Bachelor of Science - BS, Digital Media
Skills
- Logo Design
- Digital Photography
- Indesign
- Final Cut Pro
- Mac
- Graphic Design
- Adobe Acrobat
- Powerpoint
- Adobe Creative Suite
- Premiere Pro
- Flash Professional
- Layout
- Premiere
- Microsoft Office
- After Effects
- Photoshop
- Dreamweaver
- Illustrator
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