Francis N.

About Francis N.

As a Corporate Operations Engineer at Google, I contributed to the design, deployment, and maintenance of the company\'s IT infrastructure and services, supporting thousands of users across multiple locations. I worked with various teams and vendors to troubleshoot and resolve complex technical issues, optimize system performance and security, and implement new solutions and enhancements. I have a strong background in help desk support, having previously worked as an IT Resident at Google and a Desktop Engineer at Tabush Group, where I provided timely and professional assistance to internal and external customers, handled hardware and software installations and upgrades, and managed user accounts and access rights. I also have multiple Coursera certifications in system administration, technical support, and computer networking, demonstrating my commitment to learning and improving my skills. I am passionate about leveraging technology to enable and empower people and organizations to achieve their goals. I am looking for a new opportunity to apply my operations engineering skills and knowledge in a challenging and dynamic environment, where I can continue to grow and collaborate with other talented professionals.

Experience

1. Desktop Support Engineer

   WideOrbit

   Feb 2025 — Present · New York, NY, US

Education

• Borough of Manhattan Community College

  Computer Information Systems

  2011 — 2015