Francis de Souza

WORK HISTORY

EDUCATION

SKILLS

ABOUT FRANCIS DE SOUZA

A retail professional with extensive experience in retail, which includes daily operations, marketing and buying. I\'m passionate about my work and have worked diligently to build a successful career.Having moved to Canada in 2015, looking into the current needs and trends, I\'ve diversified into Insurance and Financial Planning guiding families and millennials into a better planned future. We deal with major reputed players like La Capitale and Industrial Alliance to name a few.Some of my key career highlights include:• Over 10 years of retail experience assisting in setting up department stores and overseeing the daily store operations. Set up over 10 stores in my career• As retail coordinator consistently delivered sales (+$2.2m) and profits (+$400k) over projections• Inculcated strong customer service and selling skills to the team that brought in added sales and customer recommendations. Stores grew on an average 8% annually• Assisted in mentoring over 8 staff to supervisory level• Introduced store grading and automated systems to ensure a smooth and accurate flow of merchandise from warehouse to our retail chain of over 15 stores. Introduced anti-theft and damage control measures whereby shrinkage was reduced by 0.75%• Contributed to the team consisting of Finance, IT, Marketing, HR (Training) and Retail Operations to complete the implementation of a new loyalty program application at store level across over 50 stores within a target of 60 days