Francisco Vernis
Travel Counselor @American Express Global Business Travel
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WORK HISTORY
Travel Counselor @American Express Global Business Travel
CA
As a Travel Counselor, I support corporate clients by providing seamless, high-quality business travel solutions. My role blends customer service excellence with deep travel industry expertise, ensuring smooth journeys for individual and group travelers.Key responsibilities and highlights: • Advise and arrange domestic and international travel (air, hotel, rail, car) for corporate clients. • Conduct research and analysis of travel options, proactively anticipating traveler needs. • Ensure compliance with corporate travel policies, supplier agreements, and regulatory requirements. • Utilize Global Distribution Systems (Sabre, Amadeus) to manage complex itineraries. • Deliver outstanding service using positive communication and problem-solving skills. • Collaborate with colleagues to share best practices, mentor, and elevate service levels.Core strengths: Client-focused service and proactive solutions Expertise in GDS systems (Sabre, Amadeus) Strong communication and attention to detail Ability to resolve issues quickly and independently
EDUCATION
Universidad de la Comunicación, S.C.
Bachelor's degree, Advertising
Instituto Romera
Bachelor's degree, Human Resources Management/Personnel Administration, General
SKILLS
ABOUT FRANCISCO VERNIS
Senior Customer Experience Specialist | Tier 3 QA | Bilingual (EN/ES)| Remote Team Leader | Travel & Tech EnthusiastI help turn chaos into calm — and support into satisfaction.With 10+ years in customer service and travel tech (American Express GBT, Booking.com), I specialize in handling high-stakes escalations, supporting VIP clients, and improving support operations through quality assurance and process optimization.Currently working as a Tier 3 QA Agent, I collaborate across global teams to deliver insightful feedback, conduct root cause analysis, and ensure exceptional service in every interaction — even the tough ones.Fluent in English and Spanish, I bring empathy, clarity, and cultural fluency to remote environments where clear communication is key.Passionate about helping people feel seen and supported — whether they\'re on a business trip, dream vacation, or just navigating customer support.
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