Francisco Jose Palacio Sfba

About Francisco Jose Palacio Sfba

Celebrating a third workversary coming week, right after deplaning from my first Le Bourget… WOW!Otherwise, another year three highlight? completing a recent Development Goal: Passing my Salesforce Business Analyst Certification this March. Cool!*Nerd Emoji Here*Halfway through year four, fourth BACE Conference and Exhibition, third one in Las Vegas, repeating at LVCC\'s West Hall. Assisting onsite with everything IT - while keeping an eye out for key stakeholders I assist with Salesforce-Fonteva.At that, highlighting year two as NBAA\'s Cloud Services Engineer was #DF23,#Dreamforce 2023, a few years in the making. Networking with former peers, taking in all the possibilities the platform allows. All in San Francisco.Otherwise, continuing to \"hike a few trails\" as I refresh and polish my insider SaaS skill set, earned as being a part of #Salesforce.com’s Premier Support (ADM201 Certified) in 20••••13; adding #Fonteva and their Payments\' Component, along with #Google #Workspace,#JumpCloud,#LastPass,#Slack and #Duo, amongst others to the stack of cloud services I am currently supporting at #NBAA.Immediate previous position as Application Specialist (II) in Transportation Manufacturing, where I leveraged intermediate/proficient ERP/SCM skillset with JD Edwards Enterprise One integrated with RFGen, and SOTI MobiControl along with Zebra Mobility DNA components like StageNow and DataWedge for the majority of Warehouse RD and SD (Receiving and Shipping Docks) support at Grote Industries in U.S. of A, Mexico, Canada, Germany and China.All thanks to first-hand knowledge of the logistics and timelines of both Remote as well as On-Site Implementations, all the way from drafting Requirements and Modeling Process Customizations, to installing, testing and troubleshooting the environments. Otherwise, per listed experiences, I am able to document, create and present across all those phases, whether to elicit requirements and current process analysis as well as drive process reengineering approvals, and finally, end-user and first tier support training. Above includes delivery of relevant Gap Analysis and corresponding Software and Process Solutions Documentation. Cognizant of current SDLC Methodologies, including SCRUM and Agile, with partners both onsite as well as off-site and off-shore. Seasoned within matrix organization environments, with “follow-the-sun” 24/7/365 scheduling. Thanks for reading.

Experience

1. Senior Cloud Services Engineer

   National Business Aviation Association

   Aug 2025 — Present

   Marking my third year at NBAA, a promotion for my CSE Role, Cloud Services Engineer. 🤓 to Senior Cloud Services Engineer - SCSE.Otherwise, aiming at completing the long-awaited Implementation of Automated Renewals, as well as FP15.1.x at the start of Calendar Year 2026.Working on my Certified Platform Administrator, hoping to take the test at Dreamforce in September. Also updating my Certified Business Analyst well before that.Otherwise? Aiming at Sidecar.ai\'s AAiP/Association Artificial Intelligence Professional Certification, thanks to NBAA enrolling its staff for the courses required for it. Ripe for the picking, methinks, as the Zeitgeist once again points to \"Skill Acquisition as the Path to Continued Usefulness\"- my descriptors!And also worth mentioning, our first-ever \"Crew Connect\' event to take place at HQ in D.C. in January. Looking forward to learning more about my DiSC* profile - a \"Di\" according to the test. Dominant-Influencer. methinks also, to better approach it with the SWOT** Goggles, all this newly acquired validation of organic Introspection.F/T, 90% Remote/\"Distributed Workforce\" Role*DiSC = Dominant, Influencer,Dominance: Direct, FirmiInfluence: Outgoing, EnthusiasticSSteadiness: Even-tempered, AccommodatingCConscientiousness: Analytical, Reserved**Strengths, Weaknesses, Opportunities - and Threats.P.S: And the PPL? Shifted gears into a more structured approach at a nearby NBAA Member. Top-rated everything, best-of-breed LMS/Dispatch App/Portal, and close to 65 years of experience in the field. All hopefully allowing me to earn it within a reasonable amount of time. Even better? This school fully embraces the use of MSFS - Microsoft Flight Simulator - for training, so I am not only learning to fly, but also learning to be a better simmer. Win-win, indeed!

Education

• Century University

  B.S., Business Administration

  1994 — 1999

• University of Arizona

  Master of Science - MS, Instructional Design Technology

• University of Phoenix

  Bachelor of Science - BS, Information Technology, Business Systems Analysis

• Wentworth Military Academy

  High School, High School

  1980 — 1982

• Art Institute of Fort Lauderdale

  Associate of Science, Computer Animation

  1996 — 1998

Skills

• Project Management
• Blackberry
• Salesforce.com
• Smartphones
• Microsoft Visio
• Microsoft Outlook
• Cisco Technologies
• Ms Project
• Leadership
• Adobe Acrobat
• Cisco Ucs
• Cabling
• Wordpress Design
• Program Management
• Microsoft Office
• Iphone Troubleshooting
• Enterprise Software
• Salesforce.com Certified Administrator
• Sdlc
• Salesforce Administrator
• Microsoft Exchange
• Cisco Voip
• Google Translate
• Citrix Metaframe
• Microsoft Project
• Visio
• Outlook
• Voip
• Adobe Illustrator
• Wordpress
• Training
• Management
• Wireless Networking
• Call Centers
• Adobe Photoshop
• Adobe Creative Suite
• Customer Service
• Youtube
• Sql Server 2000-2008
• Outstanding Customer Service