Francisco Jácome
Customer Experience Manager @SITA
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WORK HISTORY
Customer Experience Manager @SITA
Montreal, QC, CA
EDUCATION
Polytechnique Montréal
Master’s Degree, Technology Project Management
HEC Montréal
Certificate, Project Management
Université de Montréal
Bachelor of Science (BSc), Economics and Political Science
SKILLS
ABOUT FRANCISCO JÁCOME
Aviation Digital & IT solutions professional with proven experiences in Customer Service Management, Technology Project Management, Business Analysis and Team Leadership.Main areas of expertise include- Aviation Digital Solutions & Services- Account Management / Customer Relationship Management / Customer Success / Customer Satisfaction - Continuous Service Improvement- Project Management (Agile, Waterfall & Hybrid)- Product Management- Technology ManagementDeveloped a dynamic, results-oriented, and servant leader management style, with a strong customer centric mindset. Has acquired extensive professional experience in Canada, and the Americas focusing on Technology Management. Passionate about multi-disciplinary collaboration environments and willing to positively impact customer satisfaction, product success and teamwork.
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