Francisco J. Ramirez
IT Systems Engineer | BYT | MSM & MSTEPM | Ex-Amazon
- Role
- IT Systems Engineer at BeyondTrust
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Francisco J. Ramirez
Experienced Technical Support Engineer familiar with user support and root cause…
Experience
IT Systems Engineer
Oct 2024 — Present · TX, US
As a Technical Support Engineer at BeyondTrust, I provide end-to-end support for the deployment, configuration, and troubleshooting of BeyondTrust products. I manage organization incidents with professionalism and efficiency, leveraging a range of troubleshooting techniques and internal resources. My responsibilities include documenting interactions, collaborating directly with customers to resolve issues, and escalating complex cases when necessary.I also contribute to a collaborative team environment, assist internal teams, and participate in an on-call rotation to ensure product reliability. My technical background includes experience with SQL, Active Directory, Network and Firewall Configurations, Virtualization, Security Software, and Cloud Services—all with a strong emphasis on delivering exceptional customer support and communication.
Education
Colorado State University Global
Undergraduate Certificate in Networking, Computer Systems Networking and Telecommunications
Houston City College
CompTIA Network + Training, System, Networking, and LAN/WAN Management/Manager
2018 — 2018
University of Houston
Master of Science - MS, Information Technology Project Management
Texas A&M University-Kingsville
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance
2012 — 2017
University of Houston-Downtown
Master of Security Management, Cyber Security
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