Francisco J Hernandez

About Francisco J Hernandez

Effective management professional with a distinguished career in executing organizational strategies and project needs. Successfully managed and implemented programs by working cross functionally while hiring, training and leading teams of 15-40 technical staff members. Articulate communicator; Who builds long term client relationships at all levels of the organization, by working across many different departments to reach stretch targets for the successful completion of the program. Bilingual in English & Spanish.

Experience

1. Business Develop Manager

   SiteOne Landscape Supply

   Dec 2023 — Present · US

   Demonstrate great prospecting skills to identify new accounts and key decision makersManage a book of business consisting of accounts currently doing little or no business with SiteOne. Leverage all SiteOne resources and solution selling techniques to expand margin dollars in under-penetrated accounts and use Territory Alignment tools to prioritize and target focus accounts.Ensure that customers are aware of and fully utilizing all SiteOne capabilities including SiteOne University, vendor support, and Partner’s ProgramPartner and communicate effectively with Sales Support Representatives, Line of Business Specialists, and store associates to ensure customer orders are successfully placed, monitor the fulfillment process, and enhance the customer experience. Facilitate effective hand-off of customers to store personnel or Key Account Manager when appropriate.Resolve customer complaints by investigating problems and developing solutionsReport progress against opportunities to share verifiable outcomes

Education

• California State University, Fresno

  B.S., Business Administration

  1999 — 2005

Skills

• Sales
• Team Building
• Strategic Planning
• Customer Service
• Marketing
• Customer Satisfaction
• Customer Experience
• Management
• Training
• Account Management
• Sales Operations
• Customer Retention
• Direct Sales
• Leadership