Francisco Hernandez

Executive Chef @文华东方酒店集团

London, GB

2024, Awarded 3 Michelin keys within Mandarin Oriental, Hyde Park, London• Awarded Forbes 5 stars since the last 5 years as well as 5-star hygiene rating• 2023, Awarded \'The best traditional afternoon tea 2023\' in London by afternoontea.co.uk.April 2024 \"LUCHO\" at The Rosebery. Pop-up restaurant created around my personal family history and stories within Chile. Menu attributed to Chilean and South American cuisine, self-designed based on sharing family dishes.• Leading a culinary team of 60 chefs, and overseeing The Rosebery Restaurant, Banqueting, MO Bar, One Hyde Park, In-room dining, Breakfast and 600 Staff Canteen.• Creation of daily bespoke menus and last-minute requests for VIP guests, amenity program redeveloped for all different seasons and special occasions.• Conducted regular performance reviews, identifying areas for improvement and setting achievable targets for kitchen staff.• Developed and executed innovative menu concepts, adapting to food trends, constantly enhancing dining experience and guest satisfaction. keeping consistency and quality.• Controlling daily food cost, mostly kept at 23% vs 25% budgeted and labour cost.• Implemented rigorous food safety and hygiene protocols, surpassing regulatory compliance.• Crucial restructure of kitchen team, one to one training, implementing successful working relationship with other departments, increasing scores of Internal CEX (Colleague Engagement Survey) and reducing staff turnover from 50% to 30% over last five years.• Selected and successfully passed the exclusive managerial leadership course within Mandarin Oriental, MOve forward, this (Mini-MBA) encompassed an intensive 13-month period with training sessions worldwide.• Reinforcing the sustainability program implemented by Mandarin Oriental, as well as running a new program of waste management to be implemented in MO worldwide,• Full responsibility for the organization of charity meals, for NHS offered by MO.

Westminster Kingsway College

Foundation Degree in Hospitality Management

Centro de Formación Técnica Manpower

English Language Course

INACAP Professional Technical Institute of Hotel Management and Culinary Arts, Chilean Gastronomy

Bachelor's degree