Francisco Esparza Rico

Quality Environment Health Safety Manager @CTDI

Flower Mound, TX, US

Responsible for the overall quality/customer service and safety-related activities for the Charter - Spectrum BusinessUnit, which includes: Screen & Clean / SMT repair (level 4) for telecommunication products. Mobile forward logistics Mobile reverse logistics Kiting of materials required for developing the infrastructure necessary for telecommunicationsindustry.ACTION: Implementation of Six-Sigma tools to decrease customer escalations and improve overall qualityperformance, such as 8Ds, 5Y, Pareto Analysis, 5S, and value stream mapping, just to name a few. Implementingthese tools was part of a team effort led by the Quality department.BENEFIT: Customer escalations were reduced by ~90%. Overall, customer relationships improved dramaticallyyear-over-year during the 20••••23 timeframe.ACTION: Implement training for PIT divers in the facility to reduce damaged loads reported by the customer duringtransportation. The development of the following document contributed to achieving this goal-SOP Safe loading of outbound trucks. All PIT drivers must train on this new procedure during a two-weektimeframe.BENEFIT: A ~95% Reduction of damaged loads related to poor PIT driver\'s loading techniques, year-over-year,during the 20••••23 timeframe.ACTION: Implement the GYR plan to reduce Charter’s materials pickers errors. The plan measures everyindividual’s performance by % accuracy levels.BENEFIT: A +10% reduction in charter materials picking errors year-over-year during the 20••••23 timeframe

ITESM

MBA

ITCH

Ingeniero Industrial en Electronica