Francis Sino

Inside Sales Representative @A.R. Thomson Group Inc

Surrey, BC, CA

Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.Provide customers with accurate information on the company’s products and services.Follow prescribed pricing models and structures; ensuring prices quoted are acceptable to company standards and meet current pricing strategies.Enter customer orders properly into the ERP promptly, accurately and effectively, maintaining a pace of work that meets acceptable standards.Promptly reply to any quotation requests from customers and/or outside sales reps.Proactively follow up on quotations and customer information requests, directly interacting with customers with the aim to increase sales volumes.Interact with outside sales reps on customer problems, product pricing issues, and special customer requests. Communicate regularly with outside sales reps on specific issues with their assigned customers. Exhibit and promote a sense of teamwork with outside sales reps.Ensure inside sales processes for quotes, contracts, customer relations, bid follow up, purchasing, delivery, are all executed effectively. Perform administrative tasks as required.Ensure all company policies are observed. Ensure quality verifications are conducted as per the requirements of the QA program (where applicable).Communicate effectively with manufacturing, purchasing, warehouse, shipping/receiving and administration staff to make certain that each customer transaction is completed accurately and timely.Recognize key accounts and their importance and respond in a priority basis, while maintaining appropriate levels of service to all customers.Utilize time effectively to complete the expected level of work.Proactively assist with continuous improvement initiatives authorized by management and provide recommendations for new initiatives on an on-going basis.(Example: Conexiom)

Ateneo Graduate School of Business

Master of Business Administration (MBA), Business Administration and Management, General

AMA University

Bachelor of Science (BS), Computer Science