Francis Richards
Atm Manager @easyJet
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WORK HISTORY
Atm Manager @easyJet
Developing an ATM strategy for easyJet and taking a leading role in the SESAR Deployment Manager development. Driving forward change in ATM improvements.
EDUCATION
The Open University
Bachelor of Arts (Honours), International Studies
Heriot-Watt University
MSc, Construction Management
ABOUT FRANCIS RICHARDS
Highly motivated and innovative operations leader with a passionate drive for customer service and operational efficiency. An instinctive team leader, with a proven track record of achieving business objectives through the motivation and development of all members of the team. • Strong Customer service Skills with a proven ability to develop long term relationships based on trust and credibility • Accomplished Communicator, oral, written and presentation with the ability to adapt content and language to motivate and meet the needs of the audience • Effective Leader; friendly open personality, encourages active participation and sharing of ideas to ensure desired results are achieved • Excellent Interpersonal skills; experienced in influencing, negotiating and liaising with customers at all levels – both internal and external • Strong advocate of People Development with experience of coaching and organising training to meet individual development needs • Proven Team Player; contributes effectively within a team environment, encouraging open and honest communications Specialties: Operations Leader, Crisis Management Leader, Airport Operations, Project Management
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