Francis Murray

Program Manager, Help Desk IT Support Services Manager

Role: Managed Services Provider-support Services Manager, Viatek Corp at Viatek
Location: Denver, CO, US
LinkedIn followers: 500 followers

About Francis Murray

I am a team and achievement oriented manager that effectively takes into account the human factors that impact every role. I pride myself on actively listening not just as a professional but as a person. Making human connections has broken down barriers, opens doors and fosters my success. I’m not merely an employee, but rather a whole person who brings a rich tapestry of me to the job. I embrace all the value added items and accept that fact that I am a work in progress. My goal is simple one, from my earliest days I’ve accepted that I am at my best when helping others. I’ve dedicated my professional life to the service of others and as a manager my primary mission is to foster the success of others while bringing a proud sense of achievement to myself and the team I manage. If any member of that team succeeds than we all share a measure of that success. If someone fails, I share a measure of that failure and we work together to learn from the mistakes, dust ourselves off and get back up. Some of the richest and most lasting lessons stem from past failures; they’ve built my character, humility and compassion. At the end of the day if I’ve made a positive difference in someone’s life, then my mission is accomplished.

Experience

Managed Services Provider-support Services Manager, Viatek Corp
Viatek
Apr 2024 — Present · Lafayette, CO, US

Education

University of Maryland
Associate Bachelor of Applied Science, Computer and Information Sciences, General
1985 — 1987

Skills

Integration
Tcp/Ip
Business Relationship Management
Troubleshooting
Software Documentation
Network Security
Strategic Planning
Program Management
Operating Systems
Customer Account Management
Critical Incident Management
Voip
Data Center
Project Management
Itil
Critical Thinking
Databases
Process Improvement
Corporate Communications
Cisco Technologies
Customer Service
Training
Telecommunications
Visio
Microsoft Sql Server
Windows
Vendor Management
Business Relationship Building
Networking
Team Leadership
IT Service Management
Technical Support
Management
Team Building
Mentoring
Active Directory
Unix
Hardware
Career Development

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