Francis Iwara
American Airlines C.S.C | Providing a positive and seamless experience for all passengers, handling inquiries, complaints, and issues with patience, empathy, and professionalism.
- Role
- Customer Service Coordinator at American Airlines
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Francis Iwara
With a solid foundation in traveling and people\'s journeys, my role at American Airlines is centered around delivering unparalleled customer service. Steering the coordination efforts, my expertise in people,\'s journeys has been instrumental in streamlining traveler support and elevating passenger experiences.At the heart of my professional journey is a commitment to foster customer loyalty through effective communication and problem-solving. The insights gained from my tenure at American Airlines empower me to continuously refine our service delivery, ensuring that each interaction reflects our dedication to excellence in customer care.
Experience
Customer Service Coordinator
Nov 2006 — Present · Philadelphia, PA, US
Education
Strayer University
Master’s Degree, Computer and Information Systems Security/Information Assurance
2014 — 2016
Lincoln Tech
Associate's degree, Computer Systems Networking and Telecommunications
2008 — 2010
Strayer University
Bachelor's Degree, Computer and Information Systems Security/Information Assurance
2010 — 2014
Skills
- IT Management
- Network Security
- Disaster Recovery
- Microsoft Excel
- Powerpoint
- Computer Network Operations
- Routers
- Network Administration
- Information Technology
- Software Documentation
- Inventory Management
- Computer Security
- Aviation Security
- Airlines
- Systems Analysis
- Operating Systems
- Computer Hardware
- IT Operations
- Security Management
- Data Entry
- Database Administration
- Vendor Management
- Windows 7
- Troubleshooting
- Software Installation
- Ticketing
- Networking
- Security
- Quality Assurance
- Management
- Microsoft Project
- Information Security
- Technical Support
- Flight Safety
- Information Assurance
- System Deployment
- Analysis
- Pci Dss
- Windows 8
- Airports
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