Francis Isabel
- Role
- Technical Account Manager Latam at New Relic
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Francis Isabel
Specialties: Hashicorp consul, vault, NewRelic, Terraform, Zabbix, Chef, Ansible, gitlab,…
Experience
Technical Account Manager Latam
Aug 2022 — Present
Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.* Develop deep expertise with the New Relic platform to build a technical advisor relationship with customers and proactively conceptualize creative solutions to meet customers’ needs.* Collaborate cross-functionally with Sales, Success, Support, Data, Product, and Engineering teams to drive strategic success plans, QBRs, ERBs, and to secure the next steps of support tickets and feature requests.* Function as a vital link between our customers and New Relic to proactively run customer expectations, identify gaps, lead all aspects of customer communications, and provide enablement with devs/tech users.* Build compelling technical demonstrations, presentations, and business value documents. Identify and resolve business/technical issues * Assist customers with planning and execution of technical solution implementations, and removing technical blockers. Accelerate onboarding
Education
University of Central Missouri
Master’s Degree, MS Technology
2016 — 2020
UMass Boston
Bachelor of Science (B.S.), Information Technology
2009 — 2012
Skills
- Symantec Endpoint Protection
- Kickstart
- Glusterfs
- Operating Systems
- Saltstack
- Java
- Unix
- Zabbix
- Apache
- New Relic
- Servers
- Sql
- Terraform
- Active Directory
- Hardware
- Github
- Hadoop
- Troubleshooting
- Git
- Windows
- Linux
- Haproxy
- Computer Hardware
- Windows Server
- Technical Support
- Nas
- Software Installation
- Chef
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