Francis Guingamp

Consumer Care Manager @Philips

Rueil-Malmaison, FR

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Dec 2018 — Present

Consumer Care Manager @Philips

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Suresnes, FR

Consumer Care - Philips Personal Health- Contact Center management (NPS, Forecast, Calibration, Social Media, Escalation) and support (Return and Exchange, Critical / Safety and Promotion issues)- Product Quality and Market Safety Manager- Service Network follow-up and support- local lead- Dealers service support, contracts- Daily Management Care lead - Lean Advanced

SKILLS

Microsoft AccessMicrosoft WordStratégie MarketingSix SigmaContract NegotiationSales ManagerGestion De ProjetVenteVisioMicrosoft ExcelPowerpointChange ManagementSatisfaction Du ClientManagementNet Promoter ScoreMarketing StrategyNégociationsCustomer SatisfactionSalesNew Business DevelopmentDéveloppement CommercialStratégie

ABOUT FRANCIS GUINGAMP

Over 20 years experience in After Sales Service and Consumer Care, within Electronic market companies. My priorities are Customer Satisfaction (NPS, VOC), Product Quality improvement and operation excellence in close cooperation with sales, marketing and R&D depts. My aim is to strongly support sales and business development, sharing the goals and targets with the teams either subcontractors and vendors I have to manage.

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