Francis Fernandez
Techops Systems Engineer @Kustomer
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WORK HISTORY
Techops Systems Engineer @Kustomer
Oversee and support a fully Apple-based environment, managing the Mac fleet through Jamf with zero-touch deployment and device compliance at scale. Leverage Okta to streamline identity management and automate onboarding/offboarding workflows. Handle day-to-day IT operations including user support, hardware provisioning, software deployment, network troubleshooting, and security best practices to keep systems running smoothly and securely.
EDUCATION
Syracuse University
Bachelors of Science, Information Management and Technology
SKILLS
ABOUT FRANCIS FERNANDEZ
IT professional with 10+ years of experience managing corporate infrastructure, endpoint security, and IT operations in high-growth tech environments. Proven success operating both independently and collaboratively to securely manage macOS fleets with MDM and develop scalable IT processes aligned with business goals. I focus on building smooth, secure, and scalable systems that make work easier for everyone, whether through zero-touch deployment, automation, or thoughtful process design. I enjoy solving complex problems with simple, people-first solutions and thrive in environments where collaboration and curiosity drive improvement. Always learning and always refining, my goal is to create IT experiences that not only work flawlessly, but empower teams to do their best work.
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