Francis dela Cruz

Manager, Product and Experiences Dayops and Digital Channels @Canada Post / Postes Canada

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Manager, Product and Experiences Dayops and Digital Channels @Canada Post / Postes Canada

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Toronto, ON, CA

Accountable for ensuring the management of the online channel and that it meets the business requirements, services meet specifications all while achieving strategic, corporate and operating goals, such as compliance to Federal & Provincial policies (privacy, accessibility etc). Furthermore, the evolution and development of the product roadmap, recognizes risks and opportunities based on consumer insights, market scans, trends and analyses, and recommend appropriate business strategies.

EDUCATION

2004 — 2009

Haskayne School of Business

Bachelor of Commerce, Marketing

2019 — 2019

BrainStation

Product Management, Business, Management, Marketing, and Related Support Services

SKILLS

WordMarketing ResearchDatabase AdministrationMarketing CommunicationsGraphic DesignIllustratorCustomer PresentationsPostersCustomer RelationsCreative WorkMicrosoft OfficeSalesAdobe Creative SuiteCustomer ExperienceCustomer RetentionCustomer ServicePeople-OrientedHikingSportsBasketballExcelPhotoshopEvent PlanningWealth Management ServicesCustomer SatisfactionSharepointMicrosoft WordMarketingOrganizationComplianceTeamworkBankingMutual FundsPresentation FoldersEntrepreneurshipSportswearWealth ManagementAdobe Photoshop Cs6Email MarketingPowerpoint

ABOUT FRANCIS DELA CRUZ

My passion lies in solving business problems via an end to end approach: understanding the customer, adopting UX and UI principles that lead to the creation of functional, intuitive and accessible products that empower customers to have better control over their engagement experience.

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Francis dela Cruz — Manager, Product and Experiences Dayops and Digital Channels at Canada Post / Postes Canada in Toronto, ON, CA | Unifers