Francis dela Cruz
Manager, Product and Experiences Dayops and Digital Channels @Canada Post / Postes Canada
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WORK HISTORY
Manager, Product and Experiences Dayops and Digital Channels @Canada Post / Postes Canada
Toronto, ON, CA
Accountable for ensuring the management of the online channel and that it meets the business requirements, services meet specifications all while achieving strategic, corporate and operating goals, such as compliance to Federal & Provincial policies (privacy, accessibility etc). Furthermore, the evolution and development of the product roadmap, recognizes risks and opportunities based on consumer insights, market scans, trends and analyses, and recommend appropriate business strategies.
EDUCATION
Haskayne School of Business
Bachelor of Commerce, Marketing
BrainStation
Product Management, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT FRANCIS DELA CRUZ
My passion lies in solving business problems via an end to end approach: understanding the customer, adopting UX and UI principles that lead to the creation of functional, intuitive and accessible products that empower customers to have better control over their engagement experience.
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