Francine Speer

About Francine Speer

Strategic Operations and HR executive with 20+ years of experience driving enterprise transformation, advancing operational excellence, and leading change at scale.From shaping strategic workforce solutions to transforming IT operations, I’ve consistently aligned business priorities with talent, technology, and execution to deliver measurable impact.Most recently, I led IT Operations Performance at CSAA Insurance Group, where I drove cross-functional transformation across Infrastructure and Operations, Agile implementations, digital intake and prioritization, business controls, and service management excellence. As a trusted advisor to senior leaders, I shaped strategy, guided execution, and championed a culture of accountability and continuous improvement.I also led the IT Office of CIO where I oversaw the IT PMO, Continuous Improvement, IT Change Management, and Governance—driving performance through the enterprise’s first IT Balanced Scorecard and creating a transparent operating rhythm to ensure consistent delivery and strategic alignment.Known for building high-trust relationships with the C-suite, I bring a steady hand in ambiguity and connect strategy to action—empowering people, optimizing processes, and delivering sustainable performance.Looking ahead, I’m focused on leading enterprise transformation, elevating operational maturity, and partnering with executive teams to solve complex, high-stakes challenges.Core Strengths:• IT Operational Strategy & Enterprise Performance• Chief of Staff & Business Office Leadership• Executive Coaching & Organizational Effectiveness• Continuous Improvement, Change Leadership & Governance• Strategic Workforce Planning & Succession• Agile Transformation & PMO Governance

Experience

1. Director, IT Strategy and Planning

   The Mutual Group

   Oct 2025 — Present

   As Director of IT Strategy & Planning at The Mutual Group, I lead enterprise-wide technology strategy, multi-year planning, and execution to ensure IT initiatives directly advance business goals and outcomes. Partnering closely with the Chief Information & Technology Officer, I oversee strategic roadmaps, prioritization frameworks, and governance models that drive alignment across infrastructure, applications, data, and security.A key part of my role includes establishing and managing the IT operating rhythm — the strategic cadence that integrates planning, portfolio management, and performance tracking across teams. This ensures decisions are timely, investments are optimized, and delivery stays aligned with enterprise priorities.I also coordinate IT planning cycles, executive reporting, and strategic communications across stakeholders and vendors to maintain transparency, accountability, and measurable business value through technology.

Education

• Golden Gate University, School of Law

  Doctor of Jurisprudence, Law

  1995 — 1998

• California State University, Chico

  Bachelor of Arts - BA, Political Science

  1992 — 1994

Skills

• Policy
• Workforce Planning
• Employee Benefits
• Employee Relations
• Process Improvement
• Leadership Development
• Training
• Management
• Organizational Development
• Program Management
• Human Resources
• HR Consulting
• Payroll
• Recruiting
• Deferred Compensation
• Employee Engagement
• Business Process Improvement